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          Leesa Mattress & Bedding has 1 locations, listed below.

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            Business ProfileLeesa Mattress & Bedding

            Mattress

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            Contact Information

            3200 Pacific Ave

            Virginia Beach, VA 23451-2917

            Get Directions
            (844) 335-3372

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3200 Pacific Ave, Virginia Beach, VA 23451-2917
            BBB File Opened:
            9/21/2015
            Business Started:
            1/1/2014
            Business Incorporated:
            6/29/2015
            Type of Entity:
            Corporation
            Business Management
            • Ms. Colleen Davis, Director of Finance
            • Mr. Todd Bauer, Director of Customer Service
            Contact Information

            Principal

            • Mr. Todd Bauer, Director of Customer Service

            Customer Contact

            • Mr. Michael Akrop, CFO
            • Ms. Colleen Davis, Director of Finance
            • Mr. Todd Bauer, Director of Customer Service
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Shopping for a mattress? Do your research

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/07/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I placed an order for 2 pillows on 6/30/22 (#XXXXXX-US) and emailed Leesa asking for a refund for the foam pillow which cost *** + tax. The website explicitly says you can get a free refund within 30 days if you do not like the product. I contacted them for the refund on 7/2/22 and was told I could donate it and provide them with a donation receipt to get a refund. This is not a listed requirement on the website. I explained I did not have free access to drive to a donation center and asked them provide me a label to send the pillow to wherever they wanted it. They said they would provide a label on 7/5. Unfortunately, they did not provide a label on 7/5 so I emailed a follow up, They did not reply. I sent another email on 7/6 and they did not reply. I placed a phone call to their customer service line and was told they would respond to my email and follow up. Despite this, they did not follow up. They have not provided a label or issued the return. I would like my refund to be honored. I have a screenshot of their return policy.
            Read More
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike S

            09/09/2023

            We loved this mattress for about 7 years. However it began to develop problems with indentations and not bouncing back. Leesa will not stand by their own warranty. I am unsure at this point if they would honor their 100 night warranty if I purchased a different mattress. If the warranty doesn't matter and you want a mattress for 5 years then I highly recommend. However if you want a company that stands behind their product. I would look elsewhere as they do not stand behind their products.

            Leesa Mattress & Bedding Response

            10/26/2023

            Hi Mike, We are sorry to hear your mattress has started developing indentations. Every mattress purchase comes with a 10 year warranty as we stand by the quality of our product. In order to submit a warranty claim, we will require certain photos of your mattress and setup in order to properly evaluate what might be causing the issue. If found defective, we are happy to honor our warranty policy and replace your mattress. If you would like to continue with your warranty claim, please provide photos of your mattress to our team at [email protected]. We hope to resolve this for you soon.

            Local BBB

            BBB of Greater Hampton Roads

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