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          Puffy, LLC has 1 locations, listed below.

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            • Puffy, LLC

              13070 Saticoy St North Hollywood, CA 91605-3510

            Business ProfilePuffy, LLC

            Mattress

            Contact Information

            13070 Saticoy St

            North Hollywood, CA 91605-3510

            Get Directions
            Visit Website
            (800) 430-8380

            Customer Reviews

            3.98/5

            Average of 50 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            51 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            13070 Saticoy St, North Hollywood, CA 91605-3510
            BBB File Opened:
            5/9/2017
            Years in Business:
            10
            Business Started:
            4/21/2014
            Business Incorporated:
            3/20/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 201708810145 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Arthur Andreasyan, CEO
            • Ms. Joanna Jiji, Community Marketing Manager
            Contact Information

            Principal

            • Ms. Joanna Jiji, Community Marketing Manager

            Customer Contact

            • Mr. Arthur Andreasyan, CEO
            • Ms. Joanna Jiji, Community Marketing Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Shopping for a mattress? Do your research

            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Puffy is utilizing deceptive marketing practices to inflate their prices and trick buyers into purchasing their products. Firstly, their website states that their mattresses are on sale, yet when you go onto the website, the prices have not changed in the last 30 days are always on sale at the same price. For example the list price of the puffy *************** mattress is a little of 2000 but has been on sale for the last 30 days for 1600. Yet in mattress stores 1600 is the base bride for the mattress. They conflate these prices by offering a false sense of a sale by utilizing a timer they constantly resets to one hour and never actually ends further insinuation g that these prices arent accurate and thus need to be changed. Below I have attached screenshots for the same time of 1:08 one showing the timer has been counting down for several minutes since I last viewed the website and the other using incognito where the timer is forced reset to one hour. Ive also attached my email thread with customer support confirming they do this which is illegal.
            Read 50 More Complaints

            Customer Reviews

            50 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jackob B

            04/12/2024

            Here for the Puffy Lux Mattress - it's been fantastic for my partner and me. Setting it up was a piece of cake. I had my doubts initially, but the reviews are totally accurate. This mattress is seriously awesome, we're both sleeping like babies. And let me tell you about their customer service - they're incredibly friendly and always willing to lend a hand.

            Puffy, LLC Response

            04/17/2024

            Hi ******,Thank you for leaving us such a wonderful review. We are thrilled to hear that youre enjoying your new Puffy mattress.If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. Youll receive $250 of store credit for every purchase from your referrals.Heres the link for more details: ******************************************** Thanks,The Puffy Team
            Read 49 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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