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Find a Location

Purple has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Purple

      4100 North Chapel Ridge Road Suite 200 Lehi, UT 84043-4043

      BBB Accredited Business

    Business ProfileforPurple

    Mattress
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.22/5stars

    Average of 291 Customer Reviews

    Customer Complaints

    196 complaints closed in last 3 years

    81 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/8/2019

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Purple is a comfort technology company, which designs and manufactures that help people sleep and sit. It offers cushions, pillows, and other comfort products using its proprietary Purple® Grid technology.

    Business Details

    Location of This Business
    4100 North Chapel Ridge Road Suite 200, Lehi, UT 84043-4043
    BBB File Opened:
    11/2/2016
    Years in Business:
    8
    Business Started:
    7/17/2015
    Business Incorporated:
    7/7/2015
    Accredited Since:
    5/8/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Purple Innovation, LLC
    Hours of Operation

    Primary

    M:
    7:00 AM - 7:00 PM
    T:
    7:00 AM - 7:00 PM
    W:
    7:00 AM - 7:00 PM
    Th:
    7:00 AM - 7:00 PM
    F:
    7:00 AM - 7:00 PM
    Sa:
    8:30 AM - 5:00 PM
    Su:
    8:30 AM - 5:00 PM
    Business Management
    • Mr. Eric Haynor, COO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Shopping for a mattress? Do your research

    Customer Complaints

    196 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I got a queen sized purple mattress early 2021 about 3 years ago for $3,000. My warranty order # is N1771211.As others have notated on here our mattress has started to fall apart on it's own. Purple delivered and installed our mattress. We have not moved it since. The springs have started to come out on one side on their own seperating the center and outer sections which cause it to dig up into the person sleeping on that side. There is normal staining from 'body sweat'. They are using that as an excuse to get out of fulfilling their obligations of their 10 year warranty scam they have to get sales. It is a defective product and the public should be warned. If you buy from this company you are spending your money on a shoddy product that will last 3 years if you are lucky and then they can get out of doing anything in their warranty 'due to their discretion' which is so vague you would need to have it in pristine condition like never used picture perfect lined up with a picture of when you first got it with an authorization from purple. Then your chances would be ok if you brought it to court which even if you win would cost more in attorney fees. Suffice to say not worth the time or risk- stay away.
    Read More

    Customer Reviews

    291 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ray A

    5 stars

    03/27/2024

    Years ago I saw the Purple video of raw eggs at the typical pressure points all protected by the structure of a mattress even when a heavy large plate glass was dropped on them. Circumstances kept me from making an immediate purchase though I was ready to do so.In my mind, I translated that same kind of protection to my body. My shoulder and hip on both sides would commonly awaken me from sleep because of pain. I thought, "If this mattress can protect my body as well as it protected the eggs, then that's what I want."Finally, I bought a purple mattress and was not disappointed! My body is healing and improving so that what had not been possible before - sleeping on my side - was becoming more acceptable every day. After just two months of treatment on the purple mattress I am able to sleep on either side without the pain I had before.I must also say that the people with whom I have interacted have been very helpful and considerate. The product is supported by real people who have proven to be honest with good integrity. Thank you Purple! If you are considering purchasing a Purple mattress, my opinion is that it would be a wise purchase for a product that really works. The value of a good night's sleep? Well worth the cost!

    Purple Response

    03/28/2024

    Thank you *** for being part of our Purple family!!!

    Local BBB

    BBB Mountain West

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