Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Saatva, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforSaatva, Inc.

            Mattress
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.81/5stars

            Average of 1,733 Customer Reviews

            Customer Complaints

            159 complaints closed in last 3 years

            35 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/12/2011

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Ultra premium mattresses, foundations and bedding products.

            Products & Services

            Saatva operates exclusively online selling ultra premium luxury mattresses servicing every state in the Continental USA.

            Business Details

            This is a multi-location business.

            Find a Location

            Saatva, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/11/2011
              Years in Business:
              13
              Business Started:
              5/6/2010
              Business Incorporated:
              5/6/2010
              Accredited Since:
              5/12/2011
              Type of Entity:
              Corporation
              Business Management
              • Mr. Ronald Rudzin, President/CEO
              • Mr. Martin Ehrlich, Vice President of Customer Service
              Contact Information

              Principal

              • Mr. Ronald Rudzin, President/CEO

              Customer Contact

              • Mr. Martin Ehrlich, Vice President of Customer Service
              Additional Contact Information

              Industry Tip

              BBB Tip: Shopping for a mattress? Do your research

              Customer Complaints

              159 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/08/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Purchased a Classic King 14.5” Luxary firm on July 26th 2021. The mattress was great for the first year and half. After that time we noticed formed dips where both of us slept. I weigh 190lbs and my wife only weighs 125lbs. On 2/25/24 we noticed a spring had come loose and was poking through the padding right under where one of us slept. We rotated the mattress to continue sleeping on it while we contacted the company. Once we emailed the company about the issue, we were initially told the mattress would be replaced and a delivery would be scheduled. One week later we had received no confirmation or information about the delivery. We reached back out to the company and were told the only options we had were to have it repaired or we could pay 50% of the original price plus $100 delivery fee. We told the company we would like the mattress repaired. We were informed someone would come pick the mattress up and it would be 2-6 weeks for the repair and it would cost $149 for the repair. We don’t have an extra mattress laying around the house to wait 6 weeks. Overall paying $1800 for a mattress to only last 2.5 years didn’t seem worth it. The cost of the replacement mattress would be $1000 under their “Lifetime Warranty” which also doesn’t seem worth it for it to only last another 2 years. Overall we are deciding to avoid this company and purchase from a more reputable company in hopes of having a more quality, lasting mattress. I hope this helps someone in making their mattress purchasing decision as the number of mattresses to choose from is so large and can be overwhelming.
              Read More

              Customer Reviews

              1,733 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kimberly K

              5 stars

              03/27/2024

              Excellent customer service. The mattress is very high quality and so comfortable. It is worth the wait for them to make it!

              Local BBB

              BBB Serving Connecticut

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.